01 — Introduction

Scope

Cognisoft Labs ("we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our applications, or engage our software and consulting services (collectively, the "Services").

By using the Services, you agree to this policy. If you do not agree, please discontinue use of the Services.

02 — Information we collect

What we may collect

Depending on how you interact with us, we may collect:

• Contact and account data: name, email address, phone number, company name, job title, and similar details you provide via forms, email, or contracts.
• Project and technical data: materials you share for delivery of software (requirements, assets, access credentials where necessary), logs, and configuration data relevant to support.
• Usage and device data: IP address, browser type, device identifiers, pages viewed, and approximate location derived from IP — collected via cookies and similar technologies where applicable.
• Communications: records of correspondence when you contact us for sales, support, or employment inquiries.

03 — How we use information

Purposes

We use collected information to:

• Provide, operate, and improve the Services;
• Respond to inquiries, proposals, and support requests;
• Send administrative messages, updates, and (where permitted) marketing you can opt out of;
• Detect, prevent, and address technical or security issues and abuse;
• Comply with legal obligations and enforce our agreements.

04 — Sharing & processors

Disclosure

We do not sell your personal information. We may share data with service providers who assist us (e.g. hosting, email, analytics, payment processors) under contracts that require appropriate safeguards. We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer (e.g. merger) subject to consistent protections.

05 — Cookies & analytics

Cookies

We may use cookies and similar technologies to remember preferences, measure traffic, and improve the site. You can control cookies through your browser settings. Some features may not function if cookies are disabled.

06 — Retention & security

How long we keep data

We retain information for as long as necessary to fulfill the purposes above, unless a longer period is required by law. We implement reasonable technical and organizational measures designed to protect information against unauthorized access, loss, or alteration.

07 — Your rights

Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To exercise these rights, contact us at hello@cognisoftlabs.com. We will respond in accordance with applicable law.

08 — International transfers

Global operations

We may process information in countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

09 — Children

Age

The Services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have, please contact us and we will take steps to delete it.

10 — Changes

Updates to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated by additional notice where appropriate.

11 — Contact

Questions

For privacy-related questions, contact hello@cognisoftlabs.com.